Florida doctors are wrong to silence unhappy patients

florida-doctors-are-wrong-to-silence-unhappy-patients

Some Florida doctors are now requiring patients to sign a document promising not to post Internet comments about them without permission, according to Florida Health News. Patients who sign the Mutual Agreement to Maintain Privacy document promise they “will not denigrate, defame, disparage or cast aspersions upon” the doctor and will do all in their power to prevent friends or family members from doing so. The ban applies whether the patients identify themselves or remain anonymous.

This is a blatantly transparent attempt to prevent patients from posting negative comments about their doctor, and it is likely unenforceable because of the restriction on freedom of speech. Notably, the document does not prohibit patients from posting positive comments about their physician. The message: If you are happy with my care, tell the world. If not, you cannot tell a soul.

It also represents yet another attempt by the medical community to avoid accountability for their actions. In the legislature, they have sought immunity from suit; and now, in the office, doctors are conditioning treatment upon patients waiving their constitutional right to speak out when they receive poor medical care.

Physicians would be better served by communicating more thoroughly and directly with their patients to ensure overall satisfaction and quell any discontent rather than including in these types of gag orders with their new patient forms.

3 Responses to “Florida doctors are wrong to silence unhappy patients”

  1. Sonia Johnson RN, CPN, CLNC Says:

    This truely takes away the rights of a patient to verbalize concerns to others via the internet but, it does not limit comments on surveys. Luckily, if the patient is hospitalized or uses any service fromthe hospital, the odds of them receiving a computer generated survey from an outside company is good. Therefore, at the end of the survey the patient or family can verbalize their concerns regarding the physician at that time. The outside company can then take the information and present it to the physician referral committee of the hospital. There are ways around the new document, people will just need to be educated about their rights. Sonia Johnson RN, CPN, CLNC
    All Southern Legal Nurse Consulting, LLC
    1-877-303-7693

  2. Brightway Insurance Says:

    This is a sticky situation because you can have an upset customer and they can slander a doctor online for something very minuscule and that doctor can virtually go out of business from negative online comments. If it is a serious offense than should be handled privately anyways.

  3. Kenneth McKenna Says:

    Existing libel and slander laws provide a remedy for anyone who thinks they have been disparaged. Attempting to pre-empt any form of criticism whether justified or not is a serious issue.

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